About us & Our purpose

At VIESENTIAL, we are dedicated to democratizing luxury by offering authentic high-end brands at accessible and equitable prices. Our mission is to bridge the gap between exclusivity and affordability, ensuring that more individuals can experience the elegance and quality of genuine designer products. We distinguish ourselves as a retailer by prioritizing customer satisfaction, meticulously curating our collection, and providing exceptional service. By doing so, we empower our customers such as you to indulge in luxury without compromise.

VIESENTIAL embodies the philosophy of curating life's essential desires. believed that true luxury isn't just about opulence but about finding pieces that align with one's personal journey and aspirations. At Viesential, every item is meticulously selected to ensure it not only exudes quality and elegance but also resonates with the individual's lifestyle and desires. We actively update and add more products and brands to grow our store and bring you on the journey as well. By choosing Viesential, customers embark on a curated journey, discovering essentials that enhance their lives, reflect their essence, and celebrate their unique path.

FAQs

Frequently Asked Questions (FAQs)

1. Are the brands and products on Viesential authentic?

Yes, at Viesential, we are committed to offering only genuine luxury items. We source our products directly from reputable manufacturers and authorized distributors to ensure authenticity and quality.

2. What are the shipping costs and delivery times?

We offer free standard shipping on all orders within Switzerland. For international orders, shipping costs are calculated at checkout based on your location. Delivery times vary depending on the destination:

  • Switzerland: 3-5 business days
  • Europe: 5-7 business days
  • Rest of the World: 7-14 business days

Please note that delivery times may vary due to customs processing and other factors.

3. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not, we offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be unused, in the original packaging, and with all tags attached. Please note that certain items, such as personalized or final sale products, are non-returnable.

4. How do I initiate a return or exchange?

To start a return or exchange, please contact our customer service team at viesential@gmail.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to proceed.

5. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. Gift cards can be purchased directly on our website and are delivered via email.

6. How can I contact customer service?

You can reach our customer service team by emailing or by calling +41794873150. Our hours of operation are Monday to Friday, 9:00 AM to 6:00 PM CET.

7. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please refer to our shipping policy for more details.

8. Are there any customs duties or taxes for international orders?

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

9. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website.

10. Do you offer price matching?

We strive to offer competitive pricing on all our products. Currently, we do not offer a formal price matching policy.

11. Can I change or cancel my order after placing it?

Orders are processed promptly to ensure quick delivery. If you need to change or cancel your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes or cancellations.

12. Do you offer a loyalty program?

We are currently developing a loyalty program to reward our valued customers. Please subscribe to our newsletter to receive updates on its launch and other exclusive offers.

13. How do I care for my luxury items?

Each product comes with specific care instructions. We recommend following the manufacturer's guidelines to maintain the quality and longevity of your items.

14. Do you offer alterations or customization services?

At this time, we do not offer alterations or customization services. We recommend consulting with a professional tailor for any adjustments.

15. How can I stay updated on new arrivals and promotions?

To stay informed about our latest collections, promotions, and exclusive offers, please subscribe to our newsletter at the bottom of our homepage.

If you have any other questions or need further assistance, please don't hesitate to contact us. We are here to help and ensure you have a seamless shopping experience with Viesential.